“Bruce is beyond a first-rate and an exceptional company representative. He is what is needed today and what we have not had in years, great customer care and how a representative should be. Bruce exemplifies excellence and extremely hard work. He went out of his way on a few times to satisfy us. From start (Dana) to install/replacement (Bruce), this company is the only I will continue to go to and recommend. Ben's Heating and Air need to keep Bruce, if not, he will make any company the one to go to.”
“Anthony is awesome! He was super friendly and attentive to the finishing touches of the job at hand. I needed my A/C unit moved from my back patio to the side of the house and he did a fantastic job of making that happen, all whilst my puppy got underfoot. He did a great job and left the place without a mess too. Thanks again, Anthony!”
“Chris is a badass. Need I say more? Everything you'd want from a person doing work inside your home — efficiency, friendliness, honesty, great workmanship and good communication about everything going on. I needed my A/C unit moved from my patio to the side of the house. This was all done as expected and I am very pleased with the results. You rock, Chris!”
“Everyone I dealt with was a pleasure to work with. Lincoln built me a great quote and explained all my options for A/C units, and Chris and Kenny did a fast and seamless install. Will definitely be working with Ben’s for any home heating/air projects in the future.”
“Aaron has performed every maintenance service for me since March, 2017, and I have the utmost confidence in his work. He is always thorough and prompt, and he does an excellent job of answering my questions and explaining the performance of my heat pump system to me. He is the best possible service person and a credit to his company.”
“Aaron called and arrived within the appointment time provided the day before – so graciously set up by Jeanine.
Aaron has worked on my HVAC system before and was friendly and efficient, as usual. Also very happy with his technical skill, as he got right to diagnosing the problem and provided his recommendations on alternatives. Finished within about 15 minutes.”
“Justin and Zane were very professional and courteous. They were very thorough with every aspect of the inspection. I would highly recommend Ben's H&C. If any future issues come up, I'll be contacting them!”
“Happy it could be done today. Wish it weren't so expensive, but good you could install quickly! Service techs were great!”
“Zach worked very diligently to assist us with our heat pump issue. He made every effort in order to locate the problem and spent a long day of hard work. I’m taking a few minutes to let everybody know how much I really appreciate businesses like Ben’s and equally appreciate workers like Zach. Our house uses 3 heat pumps so we rely on Ben’s and with service 7 days a week- they have never let me down! 100%”
“Zach, was very clean, very polite, very knowledgeable, he has very good skills set in customer service. Thank you for sending Zach to my home.”
“Justin did a GREAT job for me. He was professional and courteous and in the future if I need service, please send Justin!”
“We have used Ben's services twice now – once to service our air conditioning unit and recently to service our gas furnace. Each time they were nice and prompt on the phone, arrived during the scheduled time (see note below) and did the necessary maintenance needed, nothing more. Never once did they try to upsell us or say we needed something we didn't. The service technicians are top notch! HIGHLY RECOMMEND!!
The only negative thing I can mention (and it's not really that bad) is that they initially tell you over the phone a 4 hr window, but then they follow that up with an email which states a specific one hour window. So I thought our service would be during the one hr window in the email, but they actually came much earlier than that. So just a side note that it would be great if they could get their emails to more accurately reflect the estimated time of arrival.”
“Justin was on time, and very detailed in inspecting and cleaning the furnace. He educated me on what the issue was, and told me what I can expect moving forward with the life of the furnace.”
“Aaron had a very difficult crawl space to enter into. He was very professional,
diagnosed our issue immediately, and will return when the equipment has arrived for replacement.”
“Wonderful professional curious gentleman — thanks guys”
“Chris and Bruce were friendly and professional from start to finish. They talked me through their plan to remove the old furnace with the new one. They were very careful navigating the furnace units in and our of my house. Chris and Bruce also noticed that my condensate piping was at an odd angle, so they went into the crawl space to inspect and fix the issue with that piping, which was very much appreciated. They then walked me through the installation and features of the new furnace. They cleaned up the work area and off to the next future satisfied customer. I would highly recommend Ben's Heating & Air Conditioning.”
“Justin arrived on time with a big smile on his face so I knew we had a winner right from the start! He got right in and did an annual check on our gas furnace with such skill and efficiency that he was done and handing me the paper to sign before I could hardly turn around! I double checked with him by asking if he had checked everything and he assured me he had and all was well and running properly! I am used to service people spending more time sorting tools and poking around to accomplish the same thing Justin did in a few minutes. This guy is a gem! Don't let him get away from you because he is saving you time and money with his efficient and quick service. Way to go, Justin!”
“Mike L and Zach F installed a new gas furnace in our basement a couple of weeks ago. They did a phenomenal job and we couldn't be happier! It was in the middle of a major house remodel and we are still living in the house so there were a lot of moving pieces for them to work around. I was so impressed with their manner and work ethic. They were both very polite and willing to work with me on the exact location of the unit. There were few days where Mike was here by himself and in order to make sure I was happy with the placement, he moved the unit 3 times for me, duct work and all. I know those were long days for him but he never complained. And both he and Zach worked to make sure the location of the new vents would work for us in the new remodeled space. The unit works beautifully! Lastly… we had an incident at the end of a long work day where someone had dumped buckets of wood stain in our dumpster outside and it had spilled all over the ground. Mike and Zach were getting ready to leave for the day when we noticed it but immediately grabbed supplies out of their van and started cleaning it up. I cannot thank them enough for that kindness. I would definitely recommend Ben's Heating and Air Conditioning and Mike L and Zach F as installers anytime. Thank you for a great experience!”
“Gordon did an excellent job of installing both central air conditioning and a new gas furnace. Tim assisted and both were professional and cleaned up afterwords. We still have four items that remain to be completed. They are: finish installing the UV light in the plenum, reconnect the water heater closer to chimney, repair plaster in ceiling where furnace vents out, and test run furnace.”
“My father, James a Larson, is 90 years old and very hard of hearing. He had asked me to be there while the service was performed. Justin called ahead of time to let us know he was on his way. Got a big star for that. Upon arrival, he introduced himself to both of us. Star two. Asked us what the problem was and then excused himself and went about his work. Explained that even though the air conditioning unit was an older model all systems were working properly. Justin did mention that by 2020 service on models with freeon (spelling) would become more complex. Appreciated Justin's work ethics. His friendliness. His job well done. Stars three, four and five. Thank you Justin”
“I left a review on google but I wanted to stop by your website and make sure you knew that I was very happy with your service today.
First of all everyone I interacted with was very nice and kind. I appreciated that you are also considered reliable in the Sr Estates where I live.
I love that you sent me a picture of the technician when you sent the notification as to when he was on his way. No one does that! It was an extra step that made me feel safe.
In addition I want to let you know this technician was really nice. Often the fellas who have come from other services seem to be bothered with my questions. But its my house and my equipment so I really appreciate it when the person in my house is willing to answer my questions.
I also really appreciated him showing me the bad part and showing me why it was bad. When I saw the new part I could clearly see the difference.
My AC is running beautifully now and I will be calling Bens Heating the next time I need a service checkup or something needs to be fixed.
Thank you so much for all your help!!!”
“All who installed my new furnace & A/C were very professional. They were on time, clean & appropriately dressed and covered or removed their shoes when in the house. They informed me of what was to happen and went about their work. Bruce cleaned my ducts. I had counted 16, but had forgotten the one in the downstairs bathroom. I also asked to have the dryer vent cleaned. I expected to pay extra for these added services, but they would not bill me. Justin showed me how to work the new thermostat and left the booklet. They were done sooner than I expected too. I am enjoying the cooler house temperatures with the current high 80s temps outside right now!! Many thanks!!
My son, Cory, is the person who recommended I get a replacement estimate from Ben's. I have already recommended Ben's to a friend of mine who just bought a smaller house and is in the process of selling a larger one.”
“The guys were prompt, professional & were very helpful explaining the service. They were finished before my time of 4:00 for graduation! Thank you for an excellent job. I’m looking forward to the summer!”
“I am very grateful to have found Ben's Heating & Air to fulfill my HVAC needs. I have had three maintenance appointments with them over the past few years, and I plan to be a dedicated customer. They are efficient, on-time, and thorough. Aaron is my regular service person, and he always explains to me what he is doing and how things work. They are a quality operation, and I would recommend their services to anyone, anytime.”
“Customer service was exceptional, courteous and professional. Jennifer R. was very good at setting up a field service check by a technician to trouble shoot an issue with our 17 year old Trane gas furnace. The response time was timely and ahead of the original estimated time of arrival. We received prompt text and email notifications. The technician Aaron B. was knowledgeable and his trouble shooting of our furnace issue was thorough and pinpointed the problem. There was no pressure to immediately remedy the situation as the current weather conditions were mild enough to allow us to make some important decisions on whether to just replace the failing furnace part or upgrade to a newer more efficient furnace model based on the age of the unit we now have which is nearing the end of its performance life.”
“We are so very pleased with our new air conditioner. Brandon not only came to our home to help us select the best air conditioning unit for our needs, but also answered all of my questions….even when I texted him on the weekend! Brandon took such care of us and has earned our trust. Mike and Bruce, the installation team, were very professional, courteous, knowledgeable and took the time to answer all of our questions regarding the air conditioning unit and thermostat operation. Mike and Bruce began the installation at the time and date promised and stayed until the install was completely done, the area cleaned and we were given instructions on how to best use our new air conditioner and thermostat. We plan on using Ben’s heating and air conditioning for all of our service needs. They have definitely gained a lifelong customer. They are honest, honor their quote and take time to make sure everything is perfect!”
“On time, polite, very nice guy. Completed service in a very professional manner. Would recommend Ben's and Zach with all thumbs up.
Thank you Zach for a job well done”
“Price was excellent. Installers were friendly, professional, very caring and detail oriented. They listen to my personal requests and did a great job. Staff were informed and courteous. I recommend with confidence.”
“Your installer, Mike was Great! He knew we had company that evening and came early enough to be finished by 2pm. I was impressed by how clean he left everything too. Thank you for a super job!”
“We had a major water leak which led to several days without water. We needed to have an A/C unit removed before the fix could be repaired. Ben’s worked to get someone here as quickly as possible.! Thank You.”
“Ben’s Heating is the best! I have used them for years. They arrive timely. They are fair and honest when repairs are needed. We dealt with another company when we had an addition put on the house only because the contractor hired them. They kept trying to sell me more stuff like new vents for the whole house. A new register for downstairs. The service man was combative. Definitely not even comparable to Ben’s.”
“The tech was very detailed and knowledgeable. He completely and thoroughly went over the heater and cleaned it well.”
“On time. Simple. Good price.”
“Very pleasant experience.”
“Ben’s representatives have always been professional and ethical in dealing with our needs.”
“Nick was prompt and very businesslike during the visit.”
“This is the second time I have used Ben’s, and I plan to stick with them. They seem to be a very well-run company: responsive, prompt, efficient, and technically knowledgeable.”
“Always on time, professional and has excellent advice and answers to my questions.”
“I’ve been using Ben’s H&AC for YEARS on both my furnace and my (old) air conditioner. Both have been kept in tiptop working order and never let me down.
I really appreciate the little notices of seasonal “deals” where Ben’s help me cut the cost of the critical tuneups before high performance is necessary.
Why go elsewhere? Ben’s is the best, reliable, competent, timely.”
“I have been using Ben’s Heating and Air Conditioning for over 20 years. I can always count on them being there for me when I have a problem with my furnace or air-conditioning. They are fast, reliable and honest.”
“Ben’s recently performed an annual service on my heating & AC system on a home that I recently bought. They were prompt, very friendly, fair, and reasonably priced. Hired them to come again every year. Thanks!”
“I have been a customer of Ben’s Heating and Air Conditioning for approx 20yrs. Their service is always, efficent,on time and very helpful.
There is no other company that offers such fantastic service. I recommend them to anyone who needs furnace or air service. Their staff …from front desk to on site service is top notch.”
“I gave Ben’s a call to hook up my AC system, they came out when it was convenient for me, looked at my system and gave me a bid to finish up the work that was started by someone else. The bid was fair, I gave them a call to schedule the work, and they fit me right in. The technician called the morning of the installation asking if he could get an earlier start because his earlier appointment was quicker than anticipated. When he left the work area was cleaner than he arrived. It is clear Ben’s is more concerned about getting and keeping customers, than just selling you something.”
“Ben’s came out and fixed the bad installation on our furnace (not done by them!). The corrected the vent to the proper size and it works like a champ. We put a new paver patio behind the house and needed the heat pump moved to a different location on short notice. The were completely full, but jumped through hoops to get it done. I highly recommend these guys. They do excellent work and they are great people to work with! Thank you very much.”
“These folks are angels! I had an emergency during the installation of a new gas range, and had to shut off the main gas line to the house. (Furnace, water heater, etc) We found Ben’s on Yelp, and they were great!!! Absolutely great!!! I will not only keep them bookmarked, but will highly recommend them to family and friends. THANK YOU CLYDE, KYLE AND ADAM!!”
“We were having major problems with our both our furnace and our air conditioner. Ben’s gave us a very reasonable estimate, so we went with them.
We were so glad we did, because our system had some very strange aspects, and they analysed the problems thoroughly, and brought in several specialists to make sure they understood the problem. They installed the new system and fixed the duct problem we had. Even after that, they came back when we suspected our ducts were harboring dust. They came back and hand vacuumed each duct, and checked to make sure every thing was working well. They took the job very seriously and did not just stop once the system was in. They followed up and made sure everything was working perfectly. The guys who came and worked were all very pleasant and took their job seriously. I would recommend Ben’s to anyone.”
“Not only did Ben’s give me a great deal on my new furnace, they were professional and went above and beyond. Clyde, the owner, is outstanding and very reasonable. Clyde’s son, Tim, also helped me (he capped a gas line for me under my house during my furnace install) and let me just say the company is in good hands when Clyde retires. They seem to have a great team at Ben’s. Everyone, including the office staff who I called way too much (sorry!), communicated with me and we’re pleasant to work with. If you need furnace/AC help, call these guys.”
“The furnace went out this morning, the kids are flying in today with 2 toddlers and I was really worried. Talked to John, the service manager, at 8 AM and he personally was here before 10:30 to get the heat back on. Have always used Ben’s and most certainly always will. Would highly recommend their kind, courteous and professional business.”
“It’s 20 outside and 54 inside this morning when my HE furnace didn’t kick on. John from Ben’s called me back within a few minutes. He talked me right though the process to get it kicked back on. WOW Great service and so nice to work with!!”
“I have used Ben’s Heating & AC for many years, but this last visit was over the top. We had a gas line installed in our new place for our dryer. Once the line was installed it was a week or so before we put the dryer in. My husband tried to get the dryer to fit behind our bi-fold doors and could not. (He’s an aspiring handyman, but couldn’t figure it out) After the dryer sitting outside of the doors for a few weeks, I finally called Ben’s and talked to them about it. I spoke with Clyde, the owner, and he offered to come take a look. He showed up and had it all fixed in five minutes! And wouldn’t charge us for the service call! So awesome! They have a customer for life now! :)”