“Customer service was exceptional, courteous and professional. Jennifer R. was very good at setting up a field service check by a technician to trouble shoot an issue with our 17 year old Trane gas furnace. The response time was timely and ahead of the original estimated time of arrival. We received prompt text and email notifications. The technician Aaron B. was knowledgeable and his trouble shooting of our furnace issue was thorough and pinpointed the problem. There was no pressure to immediately remedy the situation as the current weather conditions were mild enough to allow us to make some important decisions on whether to just replace the failing furnace part or upgrade to a newer more efficient furnace model based on the age of the unit we now have which is nearing the end of its performance life.”
– Craig M.