“Happy it could be done today. Wish it weren't so expensive, but good you could install quickly! Service techs were great!”
“Zach worked very diligently to assist us with our heat pump issue. He made every effort in order to locate the problem and spent a long day of hard work. I’m taking a few minutes to let everybody know how much I really appreciate businesses like Ben’s and equally appreciate workers like Zach. Our house uses 3 heat pumps so we rely on Ben’s and with service 7 days a week- they have never let me down! 100%”
“Zach, was very clean, very polite, very knowledgeable, he has very good skills set in customer service. Thank you for sending Zach to my home.”
“Justin did a GREAT job for me. He was professional and courteous and in the future if I need service, please send Justin!”
“We have used Ben's services twice now – once to service our air conditioning unit and recently to service our gas furnace. Each time they were nice and prompt on the phone, arrived during the scheduled time (see note below) and did the necessary maintenance needed, nothing more. Never once did they try to upsell us or say we needed something we didn't. The service technicians are top notch! HIGHLY RECOMMEND!!
The only negative thing I can mention (and it's not really that bad) is that they initially tell you over the phone a 4 hr window, but then they follow that up with an email which states a specific one hour window. So I thought our service would be during the one hr window in the email, but they actually came much earlier than that. So just a side note that it would be great if they could get their emails to more accurately reflect the estimated time of arrival.”
“Justin was on time, and very detailed in inspecting and cleaning the furnace. He educated me on what the issue was, and told me what I can expect moving forward with the life of the furnace.”
“Aaron had a very difficult crawl space to enter into. He was very professional,
diagnosed our issue immediately, and will return when the equipment has arrived for replacement.”
“Wonderful professional curious gentleman — thanks guys”
“Chris and Bruce were friendly and professional from start to finish. They talked me through their plan to remove the old furnace with the new one. They were very careful navigating the furnace units in and our of my house. Chris and Bruce also noticed that my condensate piping was at an odd angle, so they went into the crawl space to inspect and fix the issue with that piping, which was very much appreciated. They then walked me through the installation and features of the new furnace. They cleaned up the work area and off to the next future satisfied customer. I would highly recommend Ben's Heating & Air Conditioning.”