“Zach, was very clean, very polite, very knowledgeable, he has very good skills set in customer service. Thank you for sending Zach to my home.”
“Justin did a GREAT job for me. He was professional and courteous and in the future if I need service, please send Justin!”
“We have used Ben's services twice now – once to service our air conditioning unit and recently to service our gas furnace. Each time they were nice and prompt on the phone, arrived during the scheduled time (see note below) and did the necessary maintenance needed, nothing more. Never once did they try to upsell us or say we needed something we didn't. The service technicians are top notch! HIGHLY RECOMMEND!!
The only negative thing I can mention (and it's not really that bad) is that they initially tell you over the phone a 4 hr window, but then they follow that up with an email which states a specific one hour window. So I thought our service would be during the one hr window in the email, but they actually came much earlier than that. So just a side note that it would be great if they could get their emails to more accurately reflect the estimated time of arrival.”
“Justin was on time, and very detailed in inspecting and cleaning the furnace. He educated me on what the issue was, and told me what I can expect moving forward with the life of the furnace.”
“Aaron had a very difficult crawl space to enter into. He was very professional,
diagnosed our issue immediately, and will return when the equipment has arrived for replacement.”
“Wonderful professional curious gentleman — thanks guys”
“Chris and Bruce were friendly and professional from start to finish. They talked me through their plan to remove the old furnace with the new one. They were very careful navigating the furnace units in and our of my house. Chris and Bruce also noticed that my condensate piping was at an odd angle, so they went into the crawl space to inspect and fix the issue with that piping, which was very much appreciated. They then walked me through the installation and features of the new furnace. They cleaned up the work area and off to the next future satisfied customer. I would highly recommend Ben's Heating & Air Conditioning.”
“Justin arrived on time with a big smile on his face so I knew we had a winner right from the start! He got right in and did an annual check on our gas furnace with such skill and efficiency that he was done and handing me the paper to sign before I could hardly turn around! I double checked with him by asking if he had checked everything and he assured me he had and all was well and running properly! I am used to service people spending more time sorting tools and poking around to accomplish the same thing Justin did in a few minutes. This guy is a gem! Don't let him get away from you because he is saving you time and money with his efficient and quick service. Way to go, Justin!”
“Mike L and Zach F installed a new gas furnace in our basement a couple of weeks ago. They did a phenomenal job and we couldn't be happier! It was in the middle of a major house remodel and we are still living in the house so there were a lot of moving pieces for them to work around. I was so impressed with their manner and work ethic. They were both very polite and willing to work with me on the exact location of the unit. There were few days where Mike was here by himself and in order to make sure I was happy with the placement, he moved the unit 3 times for me, duct work and all. I know those were long days for him but he never complained. And both he and Zach worked to make sure the location of the new vents would work for us in the new remodeled space. The unit works beautifully! Lastly… we had an incident at the end of a long work day where someone had dumped buckets of wood stain in our dumpster outside and it had spilled all over the ground. Mike and Zach were getting ready to leave for the day when we noticed it but immediately grabbed supplies out of their van and started cleaning it up. I cannot thank them enough for that kindness. I would definitely recommend Ben's Heating and Air Conditioning and Mike L and Zach F as installers anytime. Thank you for a great experience!”